Hello [WORKER FIRST NAME],

Thank you for reporting your injury to us. Your claim number is [CLAIM NUMBER].

We’ll review the information provided and reach out if we need anything else. Once we have all the information we need, we’ll let you know whether we’re able to accept your claim.

This email outlines what to do to help your claim move along smoothly. We’ll also send you a letter that provides this information and further details.

If you have questions or concerns that aren’t answered here, call us at 604.231.8888 (toll-free at 1.888.967.5377). If you are in emotional crisis, reach out to your doctor or nurse practitioner or call our Crisis Support Line at 1.800.624.2928. Our counsellors are available 24 hours a day, seven days a week to provide support to you and your family.

Your next steps

  1. Please give your claim number to your employer and keep them informed about your recovery and any changes in your condition.
  2. Provide your claim number to any health care providers you see for this injury.
  3. Call our Claims Call Centre at 604.231.8888 (or toll-free at 1.888.967.5377) if your condition changes or if you find you cannot continue working.
  4. If you’re considering any type of therapy or treatment, such as physiotherapy or chiropractic treatment, you’ll find important information about how and when treatment will be covered on worksafebc.com. View health care benefits(click the blue text) or go to worksafebc.com and search “health care benefits.”
  5. We offer online services so you may view details of your claim and submit information to your claim — all on your computer or mobile device. We’ll send you a letter with further instructions and a Personal Access number.

Please do not reply to this message as this mailbox can’t be monitored. Instead, you’re welcome to contact us at the phone numbers below. We’d be happy to help.

Sincerely,

Claims team

WorkSafeBC
6951 Westminster Hwy, Richmond, BC
worksafebc.com

Phone: 604.231.8888
Toll-free: 1.888.967.5377 (Canada)
Hours of operation: Monday to Friday, 8 a.m. to 6 p.m.

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