Hello [WORKER FIRST NAME],

Thank you for reporting your injury to us. Your claim number is [CLAIM NUMBER].

We’ll review the information provided and reach out if we need any further information to determine whether we can accept your claim.

This email outlines what to do to help your claim move along smoothly as well as the steps we are taking. If you have questions or concerns that aren’t answered here, call us at 604.231.8888 (toll-free at 1.888.967.5377). We’d be happy to help.

Your next steps

1. Please submit your Authorization for Release of Personal Information to give us permission to ask others for information relevant only to this claim . This will allow us to serve you more quickly. You’ll find the form and instructions for submitting by clicking the #6399AE text above or by going to worksafebc.com and searching “69W1.”
2. Follow up with your doctor or nurse practitioner regularly and keep in contact with your employer during your recovery.
3. Call our Claims Call Centre at 604.231.8888 (or toll-free at 1.888.967.5377):
   • After each appointment with your doctor and/or if your condition changes
   • If you are not working and:
     • You return to work in any capacity or earn income
     • Your employer offers you modified or light duties while you are unable to do your regular duties
     • You plan to travel
4. If you’re considering any type of therapy or treatment, such as physiotherapy, chiropractic treatment, or psychological support, you’ll find important information about how and when treatment will be covered on worksafebc.com. View health care benefits. or go to worksafebc.com and search “health care benefits”.

Our next steps

1. We’ll send you a letter with your Personal Access number and instructions so you can view information about your claim online.
2. We’ll send you a letter with this information and further details.
3. Once we have all the information we need, we’ll let you know whether we are able to accept your claim.

Claims team

WorkSafeBC
6951 Westminster Hwy, Richmond, BC
worksafebc.com

Phone: 604.231.8888
Toll-free: 1.888.967.5377 (Canada)
Hours of operation: Monday to Friday, 8 a.m. to 6 p.m.